Support Hours

Call the 24/7 Customer Support number shown on your Booking Voucher immediately. Our team will help you locate the driver. Do not arrange alternative transportation without contacting us first, or you may lose your right to a refund.

For private airport transfers, we automatically monitor your flight and the driver will adjust the pickup time accordingly. For delays longer than 3 hours, the service is subject to supplier availability. We recommend contacting our 24/7 Customer Support as soon as possible.

Although we do not assume responsibility for items left behind, we will make reasonable efforts to help locate them. Please contact Customer Support immediately. If the item is recovered, any shipping or delivery costs will be at your expense.

Modifications to shuttle bookings are very limited. You may only change to another pre-set schedule if availability allows. All modifications are subject to administrative fees.

If you have more luggage than declared at pickup and it does not fit in the vehicle, you must contact Customer Support immediately. We will try to arrange a larger vehicle (subject to availability and an additional charge). If this is not possible or you decline the additional cost, you will need to arrange alternative transport for the excess luggage at your own expense.