Terms & Conditions

Last updated: 02/01/2026

1. DEFINITIONS

“Client” refers to any natural or legal person over 18 years of age who books a service through the ibericaGo platform, whether via the website, mobile app, email, or telephone. The Client accepts these Terms and Conditions upon receiving the Booking Confirmation.

The Client:

  • Must be at least 18 years of age and have legal capacity to enter into binding contracts

  • Must not have any legal restrictions preventing them from entering contractual relationships

  • Is responsible for providing accurate and complete information during the booking process

  • Is financially responsible for all services booked and/or provided, including changes, cancellations or surcharges

  • Must ensure that all Passengers are fully informed about the booking

  • Confirms that all Passengers accept these Terms and Conditions

“Passenger” refers to any person named on the booking form as a recipient of the transport service. A Passenger may also be the Client, but not necessarily. All Passengers must be at least 18 years old or be accompanied by an adult and must comply with these Terms and Conditions. Passengers under 18 years old must present a consent form duly signed by a parent or legal guardian authorising the trip.

“Service” (also referred to as “transfer”) is the organised transport of passengers by a licensed driver and vehicle, between a designated starting point and destination. A Service may consist of one or multiple transfers.

“Company”, “ibericaGo”, “Our Company”, “We” refers to Iberica Transfers and Tours S.L., with registered office at Avinguda Diagonal, 534, entresuelo izquierdo, 08006 Barcelona, Spain, registered in Barcelona under registration number B24824088. ibericaGo acts exclusively as an intermediary and not as a transport provider.

“Provider” or “Carrier” refers to a professional external and independent transport provider contracted by ibericaGo to carry out the Service. All Providers are legally registered and licensed in accordance with applicable national and European regulations.

“Confirmation” is the formal booking document issued by ibericaGo and sent by email to the Client. It contains all relevant details from the booking form. This document establishes the beginning of the contractual relationship.

“Booking Voucher” is the proof of booking that acts as a ‘ticket’ and must be presented to the Provider’s representative or Local Operator before starting the service.

2. ABOUT ibericaGo

ibericaGo is a digital booking platform based in Barcelona, Spain, which operates exclusively as an intermediary between passengers and professional transport providers (hereinafter, “Providers”).

ibericaGo is not a transport provider, and under no circumstances does it:

  • Own, operate, or manage vehicles

  • Provide transport services or tourism services directly

  • Act on behalf of any Provider or passengers

By using our booking platform at www.ibericaGo.com or by making bookings via email at info@ibericaGo.com, the Client acknowledges and agrees that they are entering into a direct and legally binding contract with the selected Provider, who is solely responsible for the execution of the transport service. ibericaGo is not a licensed operator and assumes no responsibility whatsoever for the service.

The Provider is solely responsible for the execution, quality, legality, licences and safety of the contracted transport service.

Commitment to quality

All Providers we work with are registered professionals in their respective national commercial registers and comply with the legal requirements applicable to passenger transport and tourism services in their jurisdiction.

Although ibericaGo does not directly provide transport services, we are committed to ensuring that all services booked through our platform are carried out to the highest possible standards. We carefully select our associated Providers, monitor service quality, and actively follow up on feedback and complaints.

Drivers contracted by the Providers are not employees or agents of ibericaGo.

Limitation of liability

ibericaGo does not assume responsibility for:

  • The actions or omissions of Providers or their drivers

  • The result, quality, or any aspect of the transport service

  • Any damage, delay, or incident that may occur during transport

Use of the platform

The ibericaGo platform is intended solely for personal and non-commercial use. It is strictly prohibited to resell services, perform deep-linking, extract data (scraping), replicate, or exploit any content, software, or service for commercial purposes without prior written authorisation from ibericaGo.

3. ACCEPTANCE OF TERMS AND CONDITIONS

By completing the booking process, you confirm that you:

  • Are legally capable of entering into binding contracts in your own name and, where applicable, on behalf of all Passengers included in the booking

  • Accept and agree to be fully bound by these Terms and Conditions

  • Acknowledge that the completed booking form forms an integral part of this Agreement

  • Have read and understood our Privacy Policy

If you do not accept these Terms and Conditions, you cannot proceed with the booking and we have no obligation to provide you with any service.

If any part of these Terms or the booking form is unclear or raises questions, we strongly recommend that you contact our Customer Service team before completing your booking. We will be happy to provide any information or clarification you may need.

Please note that choosing not to seek clarification does not exempt you from any obligation arising from these Terms and Conditions.

4. BOOKING PROCESS

Bookings with ibericaGo may be made through our website: www.ibericaGo.com.

To make a booking, the following requirements must be met: all bookings must be made at least 48 hours in advance of the date of the first service, and full payment is required at the time of booking. The person making the booking, known as the Lead Client, must be over 18 years old and will be considered the representative of all passengers included in the booking.

By clicking “BOOK”, the Client accepts these Terms and Conditions. Once full payment has been received, ibericaGo will process the booking and send the Booking Confirmation and Booking Voucher by email to the Client. The Booking Voucher must be presented to the driver before starting the service. The binding contract between the Client and the Provider is established at the moment the Confirmation is received.

Client Responsibilities

It is the Client’s responsibility to verify that all information provided is correct, including dates, times, addresses, number of passengers, and luggage. The Client must also check all details upon receiving the Confirmation and immediately communicate any error, with at least 24 hours’ notice before the service.

The Client is also responsible for providing complete information about flights, trains, ferries or other related transport, complying with all entry, transit and travel requirements for their destinations, and holding valid documents, certificates, visas or permits as necessary. ibericaGo is not responsible for problems that may arise due to incorrect or incomplete information provided by the Client.

Important recommendations

It is recommended to schedule the transfer so that you arrive at the airport at least 2 hours before the flight departure time and to add extra time to the estimated transfer duration to allow for possible delays.

5. PAYMENT METHODS

We accept the following payment methods:

  • Credit cards: Visa, Mastercard, American Express, etc.

  • Debit cards: Visa Debit, Mastercard Debit, etc.

  • Other Methods: As Applicable

Important:

  • Payment may be made in multiple currencies

  • Charges are applied at the time of booking

Payment processing fees:
The credit/debit card processing fees charged by our payment processor (approximately 1.5%–3%) are non-refundable when you cancel your booking.

Additional payments:
If you book additional services such as cancellation policy cover, these costs are non-refundable. We document all additional costs and, upon your request, we will provide documentation listing non-refundable costs and fees.

6. PRICES

All prices shown on the ibericaGo website include applicable taxes and surcharges. However, prices may vary depending on the date, time, and availability of the service. For this reason, it is important that the Client checks and confirms the exact price at the time of booking.

The indicated prices are final, and no additional charges will be applied provided that the information supplied during booking is correct. However, ibericaGo reserves the right to correct errors in the prices published or confirmed.

If incorrect or incomplete information is detected in the booking, such as an incorrect number of passengers or amount of luggage affecting the price, ibericaGo will contact the Client to update the booking. A corrected price will be provided for approval. If the Client rejects the new price, they will have the option to cancel the booking in accordance with the current cancellation policy.

The Client will be responsible for any additional cost resulting from incorrect information provided during the booking process.

7. PRIVATE TRANSFER SERVICES

Private transfers are ibericaGo’s main service and are the most popular option for point-to-point transport with a dedicated vehicle.

7.1 What is a Private Transfer?

A private transfer is an exclusive transport service in which a vehicle with a professional driver collects you from a specific point of origin and takes you directly to your destination without intermediate stops or other passengers. The vehicle and driver are dedicated solely to you and your group for the entire journey.

7.2 Features of the Private Transfer:

  • Exclusivity: The vehicle is completely private for you and the passengers included in your booking. You will not share the vehicle with other clients and there will be no stops to pick up or drop off other passengers. The full capacity of the vehicle is at your disposal.

  • Direct service: The driver will pick you up at the address specified in your booking and take you directly to your destination using the most efficient route, without detours or obligatory stops. The driver will only stop if you request it (if you have purchased the “Additional Stop” extra).

  • Flexible timing: You choose the exact pick-up time that best suits your itinerary. The timing is personalised to your needs; there are no pre-set schedules. For airport transfers, the driver will monitor your flight and adjust the pick-up time according to the actual landing time.

  • Guaranteed punctuality: The driver will be at the pick-up point at the agreed time. For airport pick-ups, the free waiting time is 60 minutes from landing; for other pick-up points, 10 minutes from the scheduled time. This allows sufficient time for luggage collection, border or security checks, and reaching the meeting point without stress.

  • Luggage capacity: Each private transfer includes a minimum allowance of 1 medium suitcase (approximately 56cm x 45cm x 25cm) per seat plus 1 piece of hand luggage per person. If you need to carry additional or oversized luggage, you must book a vehicle suitable for your luggage.

  • Available vehicle categories: You may choose from different categories depending on the number of passengers and your preferences, which may vary depending on the destination and route.
    The vehicles shown are indicative. We reserve the right to assign a vehicle of equal or higher category depending on availability, at no additional cost.

  • Optional extras available: During the booking process you may add extras such as child seats (baby, child, booster), additional stops in the same city, flexible cancellation protection, golf clubs, folding bicycles and others depending on the destination and route.

  • Professional driver: All private transfer drivers are licensed professionals with experience and knowledge of local routes. They are selected by our Providers for their professionalism, punctuality and customer service.

  • Journey time: The estimated journey time shown in your Confirmation is approximate and may vary due to traffic conditions, roadworks, weather, or special events. Although we do our best to provide accurate journey times, they are indicative and not binding.

7.3 Types of Private Transfers:

  • Transfer from airport/station/port (Arrival): The driver will monitor your flight/train/ferry information and adjust the pick-up time according to delays or early arrival. For airports, the Meet & Greet service includes reception in the arrivals hall with a personalised sign. Without Meet & Greet, the driver will wait for you at the designated meeting point for that airport (usually an office inside the airport or a pick-up area).

  • Transfer to airport/station/port (Departure): The driver will collect you from your accommodation or specified address. We recommend scheduling pick-up so that you arrive at the airport at least 2 hours before your flight, plus the journey time with an additional 20% margin for unforeseen events.

  • Transfer between addresses: Point-to-point service between two addresses within the same city or between different cities (subject to availability). Ideal for hotel-to-hotel transfers or any journey not involving airports.

  • Round Trip Transfer: You may book both outbound and return transfers in a single booking. Each leg is treated independently in terms of timing and conditions, but both form part of the same booking.

7.4 Service Procedure:

  • Before the transfer: You will receive your Booking Confirmation by email with all service details. You must print or have your Booking Voucher available on your mobile phone to identify yourself to the driver.

  • At the pick-up point:

    • For airports with Meet & Greet, the driver will wait for you in the arrivals hall holding a sign with your name.

    • Without Meet & Greet, go to the meeting point indicated on your Voucher.

    • For hotels or addresses, the driver will wait at the main entrance or agreed meeting point.

    • If you cannot find the driver, call the 24-hour Customer Service number shown on your Voucher immediately.

  • During the journey: The driver will follow the most efficient route to your destination. Long or specific stops require the “Additional Stop” extra to be booked in advance.

  • Upon arrival: The driver will drop you at the specified address or as close as possible depending on vehicle access. Pedestrian areas, restricted zones, or very narrow streets may require you to walk a short distance from the nearest legal parking point.

7.5 Additional Stops:

If you need to make a stop during the journey (for example, to collect another passenger or leave keys), you must book the “Additional Stop in the Same City” extra during the booking process. This extra includes one stop of up to 5 minutes at a location within the same city/area that does not significantly extend the journey time. The stop must be specified in the booking notes. Stops not booked in advance are subject to the driver’s discretion and availability and may involve additional charges.

7.6 Recommendations:

Book in advance, especially during high season, to guarantee availability and better prices. Check the capacity of the selected vehicle if you are travelling with large or heavy luggage. Save the 24-hour Customer Service number on your mobile phone before travelling. For airport transfers, follow our recommendation to arrive 2 hours before departure plus journey time with a 20% margin. If your flight is delayed or brought forward, do not worry: we automatically monitor flights. Communicate any special requests (stops, preferences) in the booking notes.

To book your private transfer or check availability for specific routes, visit www.ibericaGo.com or contact our Customer Service team.

8. SHARED TRANSFER SERVICE (SHUTTLE)

ibericaGo offers shared shuttle transfer services as an economical alternative to private transfers.

8.1 What is a Shuttle Service?

A shuttle service is a shared transfer in which several passengers with similar destinations travel together in the same vehicle. The driver makes multiple stops to pick up and drop off passengers at different hotels or addresses along an optimised route.

8.2 Features of the Shuttle Service:

  • Vehicle and passengers: You will share the vehicle (normally a minibus or coach) with other passengers travelling to the same area or nearby destinations. The number of stops and the pick-up/drop-off order may vary depending on the optimal route determined by the Provider.

  • Waiting time for airport transfers: To optimise the shared service, passengers may wait up to 60 minutes from their arrival at the local operator’s counter until the shuttle departs, as the vehicle may wait for other clients arriving on different flights before beginning the route.

  • Schedules: Departure times are pre-set and cannot be customised. You must be at the pick-up point at the exact time shown in your Confirmation, as the vehicle will not wait beyond the scheduled time. It is recommended to arrive at least 15 minutes early for departures to the airport.

  • Journey time: The estimated journey time is approximate and generally longer than a private transfer due to multiple stops. Time may vary significantly depending on passenger numbers and stop locations.

  • Permitted luggage: Each passenger is entitled to carry one suitcase with maximum combined measurements of 125 cm (length + width + height) and one piece of hand luggage (handbag, small backpack). All luggage must be correctly labelled with the owner’s name and destination address. In some airports and routes, additional or oversized luggage may be carried on shuttle services for a surcharge.

  • Child seats: Child seats cannot be used on shuttle services, as minibuses and coaches are usually used and child restraint systems cannot normally be installed. If you are travelling with small children requiring a child seat, you must book a private transfer.

  • Additional stops: Unscheduled additional stops are not permitted on shuttle services. The route is predefined and cannot be modified.

  • Price: Shuttle service is normally the most economical option per individual passenger. Fares are calculated per person and the cost of the vehicle is shared among several passengers.

8.3 Important Shuttle Conditions:

  • If you do not present yourself at the pick-up point at the scheduled time, the vehicle will not wait and the service will be considered a “no-show” with no right to a refund.

  • For airport arrivals (airport pick-up): The flight will NOT be monitored by the Provider, so the shuttle will operate according to pre-set schedules regardless of flight delays or early arrivals. You may have to wait at the meeting point for other passengers arriving on different flights sharing the same shuttle schedule.
    In the event of a flight delay, the Provider will make its best efforts to re-allocate you to another available vehicle, but this is not guaranteed. If there is no availability to re-allocate you, if you decide not to wait for the next available shuttle, or if you arrange alternative transport on your own without waiting for Provider confirmation, no refund will be issued. The service will be considered unused by the client’s decision.

  • For departures to the airport (hotel/address pick-up): It is your sole responsibility to carefully review the pick-up point and time shown on your Booking Voucher. You must be at the exact pick-up point at least 15 minutes before the scheduled time. If you miss the shuttle for failing to arrive on time, for not reviewing the instructions on your Voucher beforehand, or for being at the wrong pick-up point, the service will be considered a “no-show” with no right to a refund and claims will not be accepted.

  • Other conditions: A specific seat within the vehicle is not guaranteed. Schedule changes in shuttle services are very limited and subject to availability of other pre-set times. Once the shuttle service is confirmed, date or time changes may not be possible.

Is the Shuttle suitable for you?
The shuttle service is ideal for individual travellers or small groups seeking the most economical option, who have flexible schedules, are not carrying excessive luggage, and are not in a hurry to reach their destination. If you require greater privacy, flexible scheduling, direct transfers without stops, need child seats, or are travelling with special luggage, we recommend booking a private transfer.

9. ACTIVITIES AND TOURS SERVICES

In addition to transfer services, ibericaGo may offer the booking of activities, excursions, and tours in certain destinations through specialised providers.

9.1 What are Activities and Tours?

Activities and tours are tourist experiences, excursions, guided visits, attraction tickets, or any other service complementary to transport that may be booked through our platform. These services are provided by independent local tour operators for whom ibericaGo acts as an intermediary.

9.2 Features of Activities and Tours:

  • Service Provider: ibericaGo acts exclusively as a booking agent for these services. The local tour operator is solely responsible for the execution, quality, safety, and compliance of the activity or tour. ibericaGo assumes no responsibility for the running, content, or any incident occurring during the activity.

  • Service information: Each activity or tour includes a detailed description specifying approximate duration, meeting point, start time, what is included and not included, and special requirements (minimum age, physical condition, etc.). It is your responsibility to read all this information carefully before booking.

  • Meeting point and schedules: You must present yourself at the meeting point shown on your voucher at least 15 minutes before the scheduled start time. Start times are approximate and may vary slightly. If you arrive late or do not present yourself, the tour may depart without you and this will be considered a “no-show” with no right to a refund.

  • Requirements and restrictions: Some activities have restrictions regarding age, weight, height, or physical condition. It is your responsibility to ensure that you meet all requirements before booking. If you do not meet the requirements and are unable to participate for this reason, no refund will be issued. Pregnant women, people with heart conditions, mobility difficulties or health problems must consult the operator before booking activities involving physical effort or risk.

  • Required documentation: You must bring your booking voucher (printed or digital) and valid identification. Some activities may require additional documents such as licences, medical certificates, or special authorisations.

  • Weather conditions: Many outdoor activities depend on weather conditions. The operator reserves the right to cancel or modify the activity for safety reasons due to adverse weather. In such cases, you will be offered an alternative date or a full refund. If you decide not to participate due to weather conditions that the operator considers acceptable, the standard cancellation policy will apply.

  • Language: Guided tours are conducted in the languages specified in the activity description. Check that the tour is available in your preferred language before booking. If the language is not specified or you have doubts, please consult our Customer Service before confirming your booking.

  • What is and is not included: Carefully review what is included in the price (transport, tickets, meals, equipment, guide, etc.) and what additional costs you must cover yourself (tips, drinks, photos, souvenirs, etc.). Extras not included must be paid directly to the operator.

  • Prices: Activity, excursion, and tour rates are calculated per person unless expressly stated otherwise in the service description. The final price will depend on the number of participants and the specific characteristics of each activity booked.

9.3 Liability and Insurance:

  • Operator responsibility: The tour operator is solely responsible for providing the activity as described, for participant safety, and for any incident occurring during the activity. All operators we work with are duly licensed and hold liability insurance in accordance with local legislation.

  • Participant responsibility: You are responsible for following all safety instructions provided by the operator and guide. You must behave responsibly and respectfully during the activity. The operator reserves the right to exclude any participant who endangers their own safety or that of others, with no right to a refund.

  • Travel insurance: We strongly recommend taking out travel insurance that covers cancellations, accidents, medical assistance, and repatriation. ibericaGo and the operators accept no responsibility for medical expenses, personal loss, or any other damage you may suffer during activities.

9.4 Minors:

Minors must be accompanied by a responsible adult at all times during activities, unless it is specifically stated that the activity accepts unaccompanied minors. For some activities, a signed authorisation from parents or legal guardians is required.

9.5 Photographs and Recordings:

During some activities, the operator may take photographs or videos that may be used for promotional purposes. If you do not wish to appear in promotional material, you must inform the guide at the start of the activity.

9.6 Complaints:

Any problem or incident during the activity must be reported immediately to the guide or operator so that they can attempt to resolve it on site. Subsequent complaints must be submitted in writing via our complaints email within 15 days following the activity date, including your booking number and a detailed description of the problem. Complaints not reported to the operator during the activity may not be considered, as no opportunity was given for immediate resolution.

9.7 Exclusion of Liability of ibericaGo:

ibericaGo acts solely as an intermediary in the booking of activities and tours. We are not responsible for:

  • The execution, quality, or content of the activities

  • Injuries, accidents, losses, or damages during the activities

  • Changes of itinerary, schedules, or content made by the operator

  • Cancellations due to weather conditions or other reasons beyond our control

  • Incorrect information provided by the operator

  • Behaviour of guides, instructors, or other participants

Our responsibility is limited to facilitating the booking and acting as a communication channel between you and the operator. Any claim related to the service itself must be directed primarily to the tour operator responsible for the activity.

10. HOURLY SERVICES (HOURLY/DISPOSAL)

ibericaGo offers vehicle-with-driver services charged by the hour for clients who require flexible transport during a specific period of time instead of a point-to-point transfer.

10.1 What is an Hourly Service?

The hourly service, also known as “disposal” or “a disposición”, consists of hiring a vehicle with a professional driver for a specific number of hours. During this time, the vehicle and driver are at your disposal to make the journeys you need within a given geographical area.

10.2 Characteristics of the Hourly Service:

Service duration:
 Hourly services are contracted in minimum blocks that vary according to the destination, minimum 2 hours. Time is counted from the initial pick-up time until the end of the service or until the contracted number of hours is reached.

Coverage area:
 The hourly service is limited to a specific geographical area (city, region or zone) which is indicated in the service description and in your Confirmation. Journeys outside this area may not be permitted or may involve additional charges. Consult the coverage area with our Customer Service before booking if you have any doubts.

Route flexibility:
 During the contracted time you may ask the driver to take you to different locations within the coverage area, make multiple stops, wait while you carry out errands or visits, and modify the itinerary according to your needs. It is not necessary to specify all stops at the time of booking, although it is recommended to provide a general idea of your itinerary.

Start and end point:
 You must specify the initial pick-up point and, preferably, the end point of the service. If during the service you decide to change the end point and this implies significant additional distance, extra charges may apply.

Included waiting time:
 During the contracted hours, the driver will remain waiting at the places where you make stops. This waiting time is included in the price as long as it remains within the total number of contracted hours. As a general rule, the driver cannot leave the vehicle to accompany you to your errands or visits.

Service extension:
 If you need more time than initially contracted, you may request an extension by contacting ibericaGo Customer Service. Extensions are charged with a minimum of 2 hours, according to the rate specified in your Confirmation. The extension is subject to driver availability and must be confirmed and approved by ibericaGo. If the driver is not available to extend the service, it must end at the scheduled time.

Mileage:
 The price of the hourly service generally includes a certain number of kilometres (which is specified in the service description). If you exceed the included mileage, additional charges per extra kilometre will apply according to the stated rate. In some cases, the service includes unlimited mileage within the specified coverage area.

Type of vehicle:
 You may choose between different categories of vehicles depending on the number of passengers and your comfort preferences. The assigned vehicle will be exclusively for you and your group for the entire service.

Luggage:
 Luggage capacity depends on the type of vehicle selected. If you plan to make purchases during the service, ensure that the vehicle has sufficient space or inform us at the time of booking.

10.3 Specific Conditions of the Hourly Service:

Punctuality:
 The driver will be at the pick-up point at the agreed time. The contracted time begins counting from the start time specified in your Confirmation, regardless of whether you arrive punctually or late. If you are delayed by more than 15 minutes without notice, the service may be considered cancelled (no-show) with no right to a refund.

Driver breaks:
 For services longer than 4 hours, the driver is entitled to breaks in accordance with applicable labour legislation. These breaks are not deducted from the contracted time, but must be taken into account in itinerary planning. For services longer than 8 hours, more than one driver may be required or the service may be subject to legal restrictions.

Restrictions:
 The service does not include transport to airports, stations or ports outside the coverage area unless explicitly specified. The driver is not obliged to help with loading/unloading heavy luggage or goods. Smoking, eating or consuming alcoholic drinks in the vehicle is not permitted. The driver may refuse journeys to areas considered unsafe or inaccessible for the vehicle.

Use of the service:
 The hourly service is designed for tourist, business or personal use. It may not be used for commercial purposes such as goods transport, courier services or illegal activities. The driver reserves the right to terminate the service immediately without refund if improper use is detected.

Tolls, parking and expenses:
 Necessary tolls and parking expenses during the service are the responsibility of the client and must be paid directly or reimbursed to the driver. These expenses are NOT included in the price of the hourly service unless expressly stated otherwise in your Confirmation.

Early termination:
 If you decide to end the service before completing the contracted hours, the difference for unused time will not be refunded. The price is charged for the total reserved hours, regardless of the time actually used.

Excess time:
 If the service extends beyond the contracted hours without prior authorisation, charges for the additional time will apply and must be paid directly to the driver or through a payment link sent by ibericaGo. The hourly rates for extra time are specified in your Confirmation and are generally higher than the hourly rate of the initial package.

10.4 Liability:

The driver is responsible for the safe driving of the vehicle. You are responsible for your personal belongings inside the vehicle. ibericaGo and the Provider are not responsible for forgotten items, losses or damage to personal belongings. The driver cannot be held liable for delays caused by traffic, road works, weather conditions or other circumstances beyond their control.

10.5 Recommendations:

Plan your itinerary with sufficient time between stops to avoid rushing. Consider booking additional time if your schedule is tight or includes visits to places where you may need more time than expected. Inform the driver of your approximate itinerary at the beginning of the service so they can optimise the routes. Take peak traffic hours into account when planning your service. Keep the Customer Service contact number with you in case you need assistance during the service.

Ideal for:
 Urban tourism with multiple points of interest, business meetings in different locations, shopping in several establishments, special events (weddings, celebrations) requiring flexibility, winery visits or gastronomic tours, or any situation where you need flexible transport without rigid schedules.

For more information about availability, coverage areas and hourly service rates at your destination, contact our Customer Service team.

11. EXTRAS AND ADDITIONAL SERVICES

During the booking process, you may select the following optional services:

11.1 Child Seats

Child seats for babies, children or booster seats are available on request. ibericaGo will do everything reasonably possible to provide restraint systems appropriate to the age of the minor, based on the information provided by the Client at the time of booking.

It is the Client’s responsibility to know and comply with the applicable local legislation on child safety. In some European Union destinations, the use of child restraint systems is mandatory up to a certain height or up to twelve (12) years of age. Child seats may involve an additional cost in certain destinations.

ibericaGo cannot guarantee that the seat provided meets all legal, technical or specific individual requirements. Clients with particular medical, legal or comfort needs must provide their own restraint system.

If the Client wishes to use their own child seat, they must indicate this at the time of booking. ibericaGo will verify with the Provider the compatibility of the system with the assigned vehicle. However, it will be the responsibility of the Lead Client to check that the restraint system is compatible with the vehicle and ensure its correct installation. Neither ibericaGo nor the Providers will assume any responsibility for incidents arising from improper use or incorrect installation of the restraint system.

It is not possible to use child seats in minibuses or coaches. If the reserved child seat is not available, the cost corresponding to the extra will be refunded.

11.2 Special Equipment

The transport of special equipment, such as ski equipment, snowboards, folding bicycles or folding wheelchairs, must be declared in the “Extras” section of the booking form, as the correct allocation of the vehicle depends on this declaration.

Services for passengers with reduced mobility or who use a wheelchair are available only in certain destinations. Only folding wheelchairs are accepted, and passengers must be able to access the vehicle by themselves or with the assistance of their companions. These services are subject to availability and express approval by the Provider.

11.3 Additional Stop in the Same City

An additional stop is considered one that is made within the same city and/or along the planned route, provided that it does not represent a significant increase in travel time or a relevant extension of the distance travelled.

If the requested additional stop exceeds the limits included in the standard price, a new quotation will be provided to the Client. Unscheduled stops are not guaranteed.

11.4 SMS Notification Service

The SMS Notification Service is available only for Clients who expressly select it during the booking process. If contracted, the Client will receive an SMS message with the booking details approximately 24 hours before the first service.

The delivery of SMS messages depends on mobile telephone networks outside the control of ibericaGo, and therefore correct reception cannot be guaranteed. In case of delay or non-delivery of the SMS, the Confirmation sent by email will be the only official and valid source of booking information.

11.5 Meet & Greet Service (Airport Reception)

The Meet & Greet service is available exclusively at airports. When this service is contracted, the driver will wait for the Client in the Arrivals hall or at the specific point indicated on the Booking Voucher, carrying a clearly visible sign with the Client’s name (or group name) and/or the identification “ibericaGo”.

11.6 Tip

Tipping is completely voluntary and at the sole discretion of the client.

Carefully review all selected extras before confirming your booking. Incorrect or missing selections may cause service limitations or logistical issues.

12. PERMITTED LUGGAGE

When selecting a vehicle, the Client must carefully consider the total number of passengers and the amount and size of luggage that will travel in the contracted service. The capacity of the chosen vehicle may not be exceeded under any circumstances.

As a reference, the standard luggage permitted per seat consists of:
One (1) medium-sized suitcase – approximately 56cm x 45cm x 25cm (or 125cm combined)
One (1) piece of hand luggage (handbag, small backpack, camera, etc.)

The total number of passengers and pieces of luggage must not exceed the maximum capacity of the selected vehicle.

In the case of luggage with different dimensions, the Client must take into account both the total capacity of the vehicle and the number of passengers included in the booking. By way of example, if a vehicle with capacity for eight (8) passengers is reserved for a transfer of four (4) passengers, up to eight (8) medium-sized suitcases and eight (8) pieces of hand luggage will be permitted.

Any additional or oversized luggage must be declared at the time of booking. Small hand luggage items that can be placed at the passenger’s feet do not require prior declaration.

If, at the time of pick-up, the actual number of passengers or amount of luggage exceeds what is stated in the booking, the Client must immediately contact the Customer Service Department. ibericaGo will make reasonable efforts to provide an alternative vehicle, always subject to availability, and the corresponding price adjustments will be applied. Once the revised price has been accepted by the Client, an amended Confirmation will be issued.

If a suitable vehicle is not available or the Client refuses to pay the additional amount, the Client and/or their group will be responsible, at their own cost, for arranging transport or storage for the excess passengers and/or luggage. In such a situation, the service will be provided only up to the originally reserved capacity, with no right to refund or compensation for the unused part of the service. If the Client decides to cancel the service as a result of these circumstances, the applicable cancellation policy will apply.

With regard to forgotten luggage, ibericaGo assumes no responsibility for items left in the vehicle. However, all reasonable efforts will be made to verify whether the item has been forgotten and, in coordination with the Provider, to arrange its return where possible. All costs arising from the shipment or return of forgotten luggage will be borne by the Client.

To avoid inconvenience, the Client must ensure that the booking accurately reflects the total number of passengers and all luggage requirements.

13. POLICY REGARDING ALL CHILDREN

All children and babies, regardless of age, must be counted when determining the capacity of the vehicle.
All children and babies must be included in the total number of passengers at the time of booking.
The vehicle capacity must be sufficient to accommodate all passengers, regardless of age.

Example: Four (4) adults and one (1) baby aged 2 years = 5 passengers. You will need to book a vehicle with capacity for 5 people.

14. WAITING TIME

The driver will wait for the Client at the designated pick-up point at the time indicated in the Booking Confirmation. The free waiting time included in private transfers will depend on the service location.

At airports, the service includes up to 60 minutes of free waiting time from the actual flight landing time. The driver will monitor the flight arrival information. At all other locations, including hotels, stations, ports and private addresses, the free waiting time is 10 minutes from the scheduled pick-up time indicated in the Booking Confirmation.

If the Client’s flight, train or ferry arrives earlier than expected, they must wait until the originally scheduled pick-up time, as early pick-up is not guaranteed.

In the event of delays of less than three (3) hours, the free waiting time will begin counting from the new updated arrival time. The Client must report the delay by calling the Customer Service number indicated in the Booking Confirmation. In these cases no additional charges will apply.

When the delay is three (3) hours or more, the service will be subject to the Provider’s availability. The Client must immediately inform the delay to the Customer Service number provided in the Confirmation. If the Provider has availability, additional charges may apply for the rearrangement of the service, of which the Client will be informed in advance for acceptance. If the Provider does not have availability, no refund will be issued, the delay being considered a circumstance beyond the control of both ibericaGo and the Provider.

In both delay situations, the Client may request an Insurance Letter in order to claim the corresponding expenses from the airline or insurance company. To do so, they must send an email to info@ibericaGo.com, indicating the booking number, flight number and providing proof of the delay. This letter will be issued within a maximum of five (5) working days.

Additional waiting time must be requested by calling the Customer Service Department at the number indicated in the Booking Confirmation. The granting of such additional time will be subject to confirmation by Customer Service and provided that it does not compromise the Provider’s daily schedule. If authorised, additional waiting time will be charged in 15-minute periods, counted from the moment the free waiting time ends.

The applicable rates for additional waiting time will be those indicated at the time of booking or, where applicable, communicated when the need arises during the service. These charges may be paid directly to the driver or via a payment link provided by ibericaGo. Any additional waiting time and its cost must be explicitly confirmed by ibericaGo. If the Client and the Provider agree on costs directly without informing ibericaGo, the company will not assume any responsibility for such agreements.

If the Client does not show up within the permitted waiting time, the service will be considered a passenger “no-show”, in accordance with the provisions of Section 12, and no refund will be issued.

15. BOOKING MODIFICATIONS

All requests to modify or change a transfer must be made exclusively through the link included in the Booking Confirmation sent by email or via the “My Booking” section available on the website www.ibericaGo.com.

Any request sent by other means, including email, telephone or chat, will have no legal effect. In the event of contact through such channels, Customer Service staff will only guide the Client to complete the modification personally through “My Booking”.

The modification process is carried out by accessing the Confirmation link and selecting the corresponding option, whether to update passenger details (name, telephone), add optional extras or cancel the transfer, in which case the cancellation policy indicated in Section 10 will apply.

Any modification will only be considered valid once the Client receives an updated Booking Confirmation. Any change not expressly confirmed by ibericaGo will be considered non-existent and will have no contractual effect.

Modifications requested more than 24 hours before the scheduled service are permitted at no additional cost for the first two requests. From the third modification onwards, a charge of €10 will apply as an administration fee for each change, and any increase in price that may arise must be paid by card.

Modification requests made within the 24 hours prior to the transfer will be subject to availability and will require the express approval of the Customer Service Department. ibericaGo is not obliged to accept such requests due to the planning previously agreed with the Provider. If approved, an administration fee of €10 will apply, in addition to any corresponding price difference.

If a modification request within the 24 hours is not approved and the Client chooses to cancel the service, such cancellation will be treated as a late cancellation, with the applicable refund conditions depending on whether or not Cancellation Protection was purchased, in accordance with Section 10.

Changes involving a completely different destination are not permitted. In such cases, the Client must cancel the original booking and make a new booking.

16. CANCELLATION POLICY

16.1 Cancellation by the Client

Cancellation requests must be made exclusively through the link included in the Booking Confirmation sent by email or via the “My Booking” section available on the website. A cancellation will only be considered valid and effective once the Client receives a Transfer Cancellation Confirmation from ibericaGo. Cancellations communicated directly to the operator or service provider will not be accepted.

The applicable cancellation policy will depend on whether or not the Client selected Cancellation Protection during the booking process.

If Cancellation Protection was purchased, where cancellation is requested more than 24 hours prior to the scheduled transfer, 100% of the amount paid will be refunded, excluding the cost of the Cancellation Protection itself, which is non-refundable. If cancellation is requested within the 24 hours prior to the transfer, the booking will be treated as a no-show and no refund will be due.

If the Client did not purchase Cancellation Protection (standard payment), they may cancel without penalty provided that the request is made more than 48 hours prior to the first scheduled service, in which case 100% of the amount paid will be refunded. Cancellations made within the 48 hours prior to the first service will not entitle the Client to a refund, with the total amount paid being retained.

Without Cancellation Protection: Cancellations with more than 48 hours: 100% refund. Cancellations with less than 48 hours: no refund (100% retention).
With Cancellation Protection: Cancellations with more than 24 hours: 100% refund (except the protection itself). Cancellations with less than 24 hours: no refund.

For shared transfer (shuttle) services, a specific cancellation policy different from that described here will apply, as detailed in Section 8.

16.2 Cancellation by ibericaGo

In the event that ibericaGo cancels a previously confirmed service, the Client will be entitled to a refund of one hundred per cent (100%) of the amounts paid, including those corresponding to the contracted vehicle extras.

However, charges associated with optional services expressly indicated as non-refundable at the time of booking, such as Cancellation Protection and the SMS Notification Service, will not be refundable.

The refund described in this section will cover the entirety of ibericaGo’s obligations towards the Client arising from such cancellation.

We will make all reasonable efforts to find viable alternatives for any confirmed booking that we must cancel.

17. FLIGHT OR TRAVEL DELAYS

If your flight, train or ferry is delayed:
Inform our Customer Service as soon as possible at the number provided in the Confirmation.
If your flight is delayed, the free waiting time will begin from the updated arrival time (see Section 10).

If your flight, train or boat arrives earlier than scheduled:
The driver will arrive at the originally scheduled pick-up time.
Early boarding is not guaranteed.
You may need to wait until the agreed time (see Section 10).

17.1 Right of Withdrawal (EU Directive)

By confirming your transfer booking, you acknowledge that the service is organised in accordance with Article 3(3)(k) and Article 16(l) of Directive 2011/83/EU.
You waive and lose any legal right of withdrawal from the contract.
Cancellation is therefore only possible under the terms set out in this Section 12 (Cancellation Policy).

17.2 Refund Methods

All eligible refunds will be processed using the same payment method used at the time of purchase.
Refunds will be issued within 15 working days after approval.
We are not responsible for delays caused by your payment provider or bank.

If you do not receive the corresponding cancellation confirmation within a reasonable time, you must contact us.

18. LAST-MINUTE BOOKINGS

Bookings made less than 24 hours in advance of the requested service date and time are considered last-minute bookings. Due to the urgent nature of these requests, specific conditions apply both to their handling and to their cancellation policy.

Management process
For last-minute bookings, the Client must contact the Reservations Department by telephone to verify immediate availability. The ibericaGo team will check availability with the local operator before confirming the booking.

Once confirmed, the Client will receive the service voucher by email or SMS, together with a payment link. The booking will only be valid after full payment has been made using that link, within 30 minutes of it being sent. If payment is not completed within this period, the request will automatically expire and a new availability request will need to be made.

Conditions and costs
An administrative cost of €5 per urgent handling applies, which is non-refundable. The service is only confirmed after receipt of the official Confirmation by email.

Due to the short timeframes, refunds are not permitted in the event of cancellation or modification of a booking made less than 24 hours in advance.

Important
ibericaGo will make all reasonable efforts to meet last-minute requests, but final confirmation is always subject to the actual availability of the local provider.

19. PASSENGER NO-SHOW POLICY

A No-Show is considered to occur when the passenger does not appear at the confirmed pick-up point at the scheduled time and cannot be located within the included waiting period. The pick-up point corresponds to the address indicated in the booking.

For transfers from airports, train stations or coach stations, the driver will monitor the arrival information provided by the passenger, such as flight number, ferry line or train of origin.

No-Show conditions
A No-Show is considered confirmed when:
The full waiting time has elapsed (60 minutes at airports and 10 minutes at other locations).
The passenger has not contacted Customer Service.

The passenger must contact Customer Service immediately in the event of a delay. ibericaGo’s digital communication records will serve as proof of any attempt at contact.

It is the passenger’s responsibility to be available for contact at the time of the transfer. If the driver cannot locate the passenger at the pick-up point, our agents will attempt to make contact using the information provided during booking. Failure to respond to two of these attempts will be considered a No-Show, thereby waiving any potential claim for a refund.

Important
The Terms and Conditions relating to waiting time described in Section 14 apply in full.
A No-Show will only be considered confirmed after the full waiting time has elapsed.

If the passenger does not contact ibericaGo and arranges alternative transport on their own, the service will be considered delivered and ibericaGo will be released from all contractual, financial and legal obligations, with no right to a refund.

Return transfers
If the booking is classified as a No-Show on the outbound leg and no confirmation is received from the passenger at least 24 hours before the pick-up time of the return leg, the return leg will also be considered a No-Show, with no right to a refund.

20. DRIVER NO-SHOW POLICY

The local operator must present themselves at the designated pick-up point at the time indicated in the Booking Confirmation.

In the event of delays of up to 15 minutes, the Client will be informed whenever ibericaGo has been made aware of this delay by the Provider.

If the delay is greater than 15 minutes, our Customer Service team will contact the Client directly using the telephone number provided in the booking.

To avoid misunderstandings, the Client must be contactable on the day of the transfer on the contact number registered in the booking.

If it is determined that both the Client and the driver were at the agreed place at the scheduled time and the service did not take place, ibericaGo will assess the situation by means of:
Consultation with both parties involved.
Review of all available evidence.
Analysis of digital and communication records.

Based on this assessment, ibericaGo will decide whether a refund is appropriate, taking all relevant circumstances into account. ibericaGo undertakes to carry out the complete investigation and to notify the Client of its decision within a maximum of 30 working days from receipt of the incident report.

21. OUR CHANGES AND CANCELLATIONS

ibericaGo reserves the right to propose changes to the details of your booking when necessary to ensure operational efficiency or service quality. These changes may include modifications to the pick-up time, payment method or other relevant booking data.

The Client is not obliged to accept these modifications. If they decide to reject them, the original booking details will remain valid.

If inaccuracies or incomplete information are detected in the booking — for example, incorrect number of passengers, amount of luggage or incorrectly calculated fare — ibericaGo reserves the right to contact the Client to update the booking. If these changes affect the price, a corrected price will be provided for approval. If the Client rejects the new price, they may cancel the booking in accordance with our cancellation policy.

Vehicles
ibericaGo will make every effort to respect the Client’s preferences regarding the selected vehicle. Nevertheless, depending on availability, the reserved vehicle may be replaced by one with greater capacity or by multiple vehicles, at no additional cost to the Client.

If the change results in a reduction in the category or size of the vehicle, and this leads to a lower fare, the corresponding price difference will be refunded.

22. NATURE AND SCOPE OF THE SERVICE

The transfer service consists of the hire of a vehicle with a professional driver, by land or sea, for transport between a defined pick-up point and drop-off point.

Illustrative information
The maps, routes, vehicle images and estimated travel times shown on our website are for illustrative purposes only. Although we make all reasonable efforts to ensure punctual pick-ups and drop-offs in accordance with your Booking Confirmation, all time and duration estimates are non-binding and may be affected by external factors such as traffic, weather conditions, local events or force majeure situations.

The vehicles shown online are indicative and may differ in model, make or configuration. ibericaGo reserves the right to assign a vehicle with greater capacity or an equivalent vehicle, or even multiple vehicles, without prior notice and at no additional cost.

Client responsibilities
It is the Client’s responsibility to:
Check the scheduled pick-up time.

Ensure that they arrive punctually at the point of departure (airport, port or station) with sufficient time for check-in or boarding procedures.

In the event of road closures or unexpected conditions that prevent the normal route, the Provider may, at the Client’s explicit request, take an alternative route. Any additional costs incurred, such as tolls or diversions, will be the responsibility of the Client.

Insurance
All transfer services are covered by the civil liability insurance of the Provider or its subcontracted provider, in accordance with the applicable legislation.

SMS notifications
SMS notifications are an optional, non-refundable paid service. Delivery of SMS messages depends on third-party mobile networks and cannot be guaranteed. In the event of a delayed, incomplete or undelivered SMS, the email Confirmation will be the only official and valid source of service information.

Time data and time format
All time data listed on our website are provided in Central European Time (CET), including daylight saving time (DST), in 24-hour format. For example, 08:00 means eight o’clock in the morning and 14:45 means two forty-five in the afternoon.

Website content
All textual content, photographs, videos and other informational materials on our website are for illustrative purposes only. ibericaGo undertakes to provide accurate, complete and up-to-date information to the best of its ability, but it is reasonable to expect that some services or components may not be available at a given time.

23. PASSENGER CONDUCT

ibericaGo and our Providers reserve the right to refuse, interrupt or immediately cancel the provision of services to any passenger whose behaviour:
Indicates that they are not in a condition to travel safely or responsibly.
Causes or may reasonably cause discomfort, distress or danger to other passengers, drivers, staff, third parties or property.

Infringes local laws, public order or contractual commitments.
Shows influence of alcohol, illegal substances or misuse of medication.
Involves possession or use of weapons or objects that may be considered dangerous.
Involves threatening, abusive or violent conduct towards the driver, staff or fellow passengers.

In such cases, ibericaGo or the Provider may cancel the service without prior notice, and the passenger will not be entitled to a refund or compensation. All responsibility for additional costs lies solely with the passenger.

Rules of conduct during the journey
During the service, passengers must comply with the following rules:
Smoking inside the vehicle is prohibited.
Consuming alcoholic drinks inside the vehicle during the journey is prohibited.
Consuming drugs or narcotics is prohibited.
Eating inside the vehicle is prohibited, unless otherwise indicated by the Provider.

Damage to property
If a passenger damages property, including the vehicle, or causes extraordinary cleaning costs, they will be responsible for covering the full cost. The amount will be determined by documented assessments, including damage reports and invoices issued by qualified suppliers.

Failure to pay these claims within the period set by ibericaGo or the Provider may generate additional costs, including interest, debt recovery charges and legal action.

Limitation of liability of ibericaGo
ibericaGo and its partners are not responsible for accidents, injuries, damage or losses caused by the passenger’s misconduct. All passengers must behave in accordance with legal, contractual and socially accepted standards during the service.

Where necessary, ibericaGo reserves the right to impose special restrictions or instructions on the passenger during the journey. Such measures are final and binding, and are applied in the interest of operational safety and the integrity of all users of the service.

24. ACCEPTANCE OF RISK AND TRAVEL INSURANCE

By using ibericaGo’s services, you acknowledge and accept that all travel involves inherent risks, which may include, but are not limited to: delays, accidents, unforeseen events or limitations of the service due to external circumstances.

Your use of the service means that:
You voluntarily accept these risks.
You undertake to comply with all safety instructions and operational guidelines provided by ibericaGo and its partners.
You acknowledge that you are physically and mentally fit to travel.
You will immediately notify our staff if you have any doubt about your ability to undertake the journey.

You are not obliged to use the service if you believe that doing so could compromise your wellbeing. In such cases, you must immediately notify an ibericaGo representative or the driver.

It is recommended that you take out appropriate travel insurance before each trip, regardless of its duration, to protect yourself against possible losses, injuries or interruptions. Appropriate travel insurance should cover, among other things: trip cancellation, lost or damaged luggage, accident or illness, assistance at destination, repatriation, supplier insolvency and loss of cash.

25. FORCE MAJEURE

Force Majeure is understood to mean any extraordinary and unforeseeable event or circumstance that is beyond our control and that could not have been anticipated or prevented even with reasonable care.

If ibericaGo, its representatives or contractual partners are unable to fulfil their obligations due to a force majeure event occurring after your booking, such obligations will be considered suspended for the duration of the event, and ibericaGo will not be liable for failures to perform, partial performance or delays arising therefrom.

Examples of force majeure include, without limitation: natural disasters (earthquakes, floods, fires, storms or other extreme weather conditions), strikes, road closures or traffic disruptions, state-imposed restrictions, terrorist acts, civil unrest, government actions, pandemics or epidemics, military conflicts, or any other event that seriously disrupts transport or communication systems and is beyond ibericaGo’s control.

If such circumstances occur, ibericaGo will make all reasonable efforts to inform affected customers in a timely manner and, where possible, will offer alternative solutions or rescheduling. However, due to the nature of force majeure events, these situations may limit our ability to provide services as originally agreed.

26. DISPUTES, CLAIMS AND LIABILITY

Submission of claims:
Consumers may submit claims in writing within 15 days after completion of the service, sending them to info@ibericaGo.com. ibericaGo will confirm receipt by email.

Processing:
Claims will be processed without undue delay and, at the latest, within 30 days from receipt. For the claim to be valid, it must include: reference number, name of the lead passenger, details of the incident and any relevant evidence.

Refunds:
If a refund is approved, it will be made within 30 days after written acceptance of our determination. ibericaGo will provide proof of payment upon request.

Limitations of liability:
ibericaGo is not responsible for incorrect information in the booking, obvious typographical errors, indirect damage or consequential losses. Our maximum liability is limited to the total amount paid for the booking. We will only be liable for injuries or deaths when they occur under our direct control and in accordance with applicable laws.

Cooperation:
The client agrees to cooperate reasonably in obtaining compensation from third parties where applicable.

Dispute resolution:
Any dispute will be governed by the laws of Spain and will fall under the jurisdiction of the courts of Barcelona, Spain. In addition, you may use the EU online dispute resolution platform: https://ec.europa.eu/consumers/odr/. ibericaGo does not participate in consumer arbitration, but alternative entities notified to the European Commission under Directive 2013/11/EU may be contacted.

27. INTELLECTUAL PROPERTY

All content on our websites, including text, design, trademarks, logos, graphics, images, videos, databases and software, is the property of ibericaGo or its licensed partners.

The use of trademarks, trade names or other third-party intellectual property is protected by Spanish and international laws and requires the corresponding licence.

Prohibitions:
Without written authorisation from ibericaGo, it is not permitted to:
Copy, modify, reproduce, distribute, display, publish or create derivative works from the site content.
Use the content for commercial purposes, competitive analysis or via automated tools (scraping, deep linking, data mining).

Unauthorised use or exploitation of our websites or intellectual property constitutes a breach of these Terms and may result in legal action and liability for damages.

28. LANGUAGES AND CUSTOMER SERVICE

Languages:
Our website is available in various languages. The Customer Service department can assist in Spanish and English, and other languages depending on availability.

Binding version:
The official and legally binding version of these Terms and Conditions is in Spanish. Translations are for information purposes only and have no legal value in the event of discrepancies.

Contact with Customer Service:
Email: info@ibericaGo.com
Office hours: Monday to Friday, 09:00 to 17:00
24-hour assistance line: For emergencies or incidents during your transfer, the number is provided on your Booking Voucher.

29. FINAL PROVISIONS

Changes to the Terms: We may update these Terms and Conditions at any time.

Confirmed bookings: Changes do not affect confirmed services. If a change significantly impacts your booking, we will notify you and you may accept or cancel the booking.

New bookings: All changes take effect when published on the website. It is recommended that you review the Terms periodically.

Severability: If any clause is illegal or unenforceable, the others will remain in force. The invalid clause will be replaced by a valid one that reflects the original intention.

Entire agreement: These Terms, together with your Booking Confirmation, the Privacy Policy and the Cookies Policy, constitute the entire agreement between you and ibericaGo.

Waiver: Failure to enforce a provision does not imply a waiver of it or of our right to enforce it in the future.

Assignment: You may not transfer your rights or obligations without our consent. ibericaGo may assign or transfer its rights and obligations to affiliates or in the event of mergers, acquisitions or sale of assets.

Relationship between the parties: Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and ibericaGo.

Enforceability: These Terms are legally binding and enforceable in accordance with applicable law.

30. ACCEPTANCE OF TERMS AND CONDITIONS

BY CLICKING “I ACCEPT”, “SEARCH”, “CONTINUE” OR “BOOK NOW”, OR BY USING OUR SERVICES IN ANY WAY, YOU ACKNOWLEDGE THAT:

  • You have read these Terms and Conditions in full.

  • You understand and accept all the terms set out herein.

  • You are legally bound by these Terms.

  • You are at least 18 years of age.

  • You have the legal capacity to enter into this contract.

  • You accept the terms on your own behalf and on behalf of all passengers included in your booking.

  • You have read and understood our Privacy Policy.

  • You consent to the processing of your personal data as described in Section 22.

Important: If you do not accept these Terms and Conditions, you must not use our services or complete any booking.

CONTACT INFORMATION
Iberica Transfers and Tours, S.L.
Registered Office: Avinguda Diagonal, 534, entresuelo izquierdo, 08006 Barcelona, España
NIF: B24824088

Contact:
Website: www.ibericaGo.com
General Email: info@ibericaGo.com
Office hours: Monday to Friday, 09:00 to 17:00

THANK YOU FOR CHOOSING ibericaGo. WE HOPE TO OFFER YOU EXCEPTIONAL SERVICE.

Date of last update: 02/01/2026
© 2026 ibericaGo - Iberica Transfers and Tours, S.L. All rights reserved.
These Terms and Conditions are effective from the date indicated above and apply to all bookings made after that date.