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ibericaGo is a digital platform that allows users to book travel services, acting as an intermediary between customers and professional providers. We facilitate the connection with licensed partners who are responsible for delivering the services, covering different modalities such as private transfers, shared transfers, hourly services, and tours or activities.
A private transfer is an exclusive transportation service in which a vehicle with a driver picks you up at a specific location and takes you directly to your destination, with no intermediate stops and no other passengers. The vehicle is entirely private for you and your group.
It is a transportation service where the vehicle (usually a minibus or coach) is shared with other passengers. The driver makes multiple stops to pick up and drop off passengers at different hotels or addresses.
It is the hire of a vehicle with a driver for a specific number of hours. The vehicle is at your disposal to make multiple journeys within a defined geographic area.
They are travel experiences, excursions, guided tours, attraction tickets, or complementary services that you can book through our platform. They are provided by independent local tour operators and may be private or shared.
It is a service available at airports where the driver waits for you inside the Arrivals hall holding a sign with your name and/or IbericaGo. Without this service, the driver will wait at the designated meeting point (usually an airport office, reception area, or similar location).
· Airports: 60 minutes from the actual landing time
· Other locations: 10 minutes from the scheduled pickup time
Additional waiting time must be requested and is subject to an extra charge for each additional 15-minute period.
Yes. For airport transfers, we automatically monitor your flight information, and the driver will adjust the pickup time in case of delays or early arrivals. You do not need to inform us of minor delays.
Call the 24/7 Customer Support number shown on your Booking Voucher immediately. Our team will help you locate the driver. Do not arrange alternative transportation without contacting us first, or you may lose your right to a refund.
For private airport transfers, we automatically monitor your flight and the driver will adjust the pickup time accordingly. For delays longer than 3 hours, the service is subject to supplier availability. We recommend contacting our 24/7 Customer Support as soon as possible.
Although we do not assume responsibility for items left behind, we will make reasonable efforts to help locate them. Please contact Customer Support immediately. If the item is recovered, any shipping or delivery costs will be at your expense.
Without Cancellation Protection:
· More than 48 hours before the service: 100% refund (excluding the protection fee)
· Less than 48 hours: no refund
With Cancellation Protection:
· More than 24 hours before the service: 100% refund (excluding the protection fee)
· Less than 24 hours: no refund
Please refer to our full Cancellation Policy in the Terms and Conditions.
Yes, all prices shown on our website include all applicable taxes and surcharges. The price you see is the final price you will pay (provided the information supplied is correct).
Prices may vary depending on the date, time, availability, season, demand, and type of service. Prices are dynamic, so it is important to check and confirm the exact price at the time of booking.
The luggage allowance for the service includes:
· 1 medium-sized suitcase (approximately 56 × 45 × 25 cm or 125 cm combined)
· 1 piece of hand luggage (handbag, small backpack, camera, etc.)
Any additional or oversized luggage must be declared at the time of booking.
It is an optional add-on that allows you to cancel your booking up to 24 hours before the service and receive a full refund (excluding the cost of the protection itself, which is non-refundable). It is ideal for travelers with uncertain plans.
Yes, you can travel with children. All children and infants count toward the vehicle’s capacity. Child seats are recommended in accordance with local regulations. They may be available as an optional extra for private transfers and hourly services, but they are not available on shuttle services.
Pets are allowed only when an extra Pet Carrier (up to 8kg) is selected and available. Guide dogs are always accepted.
Yes, all vehicles operated by our providers are covered by mandatory third-party liability insurance in accordance with applicable local regulations.
You may select the vehicle category (sedan, minivan, minibus, etc.), but we cannot guarantee a specific brand or model. The vehicles shown are for illustrative purposes only. We reserve the right to assign a vehicle of the same or higher category depending on availability.
Planned stops must be booked in advance as an “Additional Stop” extra during the booking process.
The estimated travel time is shown in your Confirmation, but it is approximate and may vary due to traffic, weather conditions, or roadworks. It is not binding.
We recommend scheduling your pickup to arrive at the airport:
· At least 2 hours before departure for domestic flights
· At least 3 hours before departure for international flights
Please allow additional time beyond the estimated transfer duration to account for possible delays.
If you have more luggage than declared at pickup and it does not fit in the vehicle, you must contact Customer Support immediately. We will try to arrange a larger vehicle (subject to availability and an additional charge). If this is not possible or you decline the additional cost, you will need to arrange alternative transport for the excess luggage at your own expense.
The driver may assist with loading and unloading standard luggage at the start and end of the journey. However, the driver is not obliged to assist with excessively heavy luggage or commercial goods.
The travel time is significantly longer due to multiple stops. It can vary widely depending on the number of stops, but it is generally between 30 minutes and 2 hours longer than a direct transfer.
No, shuttle services operate on fixed schedules that cannot be customised. You must select from the available times shown during the booking process.
All necessary information about the pickup point and schedule is detailed on your Booking Voucher. Please review this document carefully before the service.
No, shuttle services operate on fixed schedules regardless of flight delays or early arrivals. If your flight is delayed, the provider will make their best efforts to reassign you to another shuttle, but this is not guaranteed.
The provider will attempt to reassign you to the next available shuttle, but this is not guaranteed. If there is no availability or you choose not to wait and arrange alternative transport, no refund will be issued.
Modifications to shuttle bookings are very limited. You may only change to another pre-set schedule if availability allows. All modifications are subject to administrative fees.
The exact pickup point is indicated on your Booking Voucher. It is usually located in a designated shuttle area or in the parking area. There is no Meet & Greet service inside the terminal for shuttle services.
It will be considered a "no-show" with no right to a refund. It is your sole responsibility to review and follow the instructions provided on the Booking Voucher.
The minimum duration is 2 hours. You can book additional 2-hour blocks depending on your needs.
The time starts from the start time specified in your Confirmation, regardless of whether you arrive on time or late.
Yes, during the booked time you may freely change your itinerary, make multiple stops, and change destinations, as long as you remain within the specified coverage area.
No, it is not mandatory, although we recommend providing a general idea. You can indicate your stops during the service or include them in the booking notes according to your needs.
Yes, the driver will wait at each stop. This waiting time is included as long as it remains within the total number of hours booked.
You may request an extension from the driver during the service. Extensions are charged per full hour or part thereof according to the applicable rate and are subject to driver availability. Any extension must be approved by IbericaGo.
No refund is provided for unused time. The price is charged for the total number of hours booked, regardless of the actual time used.
The service generally includes a specific number of kilometres, as stated in the service description. If the included mileage is exceeded, additional charges will apply per extra kilometre. Some services include unlimited mileage within the defined coverage area.
No, tolls and parking fees are the responsibility of the customer and must be paid directly or reimbursed to the driver. These costs are not included in the price.
Generally, hourly services do not include transport to airports, train stations, or ports outside the defined coverage area, unless explicitly stated. Please check with Customer Support for confirmation.
No, the driver must remain with the vehicle at all times and cannot leave it to accompany you to meetings, shopping, or visits.
The coverage area (city, region, or zone) is specified in the service description and in your Confirmation. Travel outside this area may not be permitted or may incur additional charges.
Yes, for services lasting more than 4 hours, the driver is entitled to breaks in accordance with labour regulations. These breaks are not deducted from the booked time. For services exceeding 8 hours, additional legal restrictions may apply.
You may need to wait to meet other passengers from different flights sharing the same shuttle. The waiting time can vary between 15 and 45 minutes.
No, child seats cannot be used on shuttle services, as minibuses or coaches are used and child restraint systems cannot be installed. If you are travelling with children who require a child seat, you must book a private transfer.
1 suitcase with maximum combined dimensions of 125 cm (56 × 45 × 25 cm) and 1 piece of hand luggage per passenger. Additional luggage may be accepted subject to availability and an extra charge.
The shuttle will not wait. If you arrive late, it will be considered a no-show with no right to a refund. You must be at the pickup point at least 15 minutes in advance.
No, stops are not permitted on shuttle services. The route is predefined and cannot be modified.
If you need to make stops, you must book a private transfer for greater flexibility.
No, ibericaGo acts as a booking agent. The local tour operator is solely responsible for the delivery, quality, and safety of the activity.
The tour may depart without you and it will be considered a no-show, with no right to a refund. It is essential to arrive on time.
The operator reserves the right to cancel or modify the activity for safety reasons due to adverse weather conditions. You will be offered an alternative date or a full refund. If you choose not to participate due to weather conditions that the operator considers acceptable, the standard cancellation policy will apply.
This varies depending on the activity. Please carefully review the "What’s included" and "What’s not included" sections in the activity description. Generally, the price includes the main service and may also include transport, entrance fees, meals, equipment, and a guide, as specified.
Tips for guides and staff are voluntary and are not included in the price, unless otherwise stated.
Changes are subject to the operator’s availability and must be requested at least 24 hours in advance. Additional charges may apply.
You will receive a 100% refund or be offered an alternative date. The operator may cancel due to not reaching the minimum number of participants, adverse weather conditions, or operational issues.
Some activities have a minimum age requirement, while others are family-friendly. Please check the requirements in the activity description. Minors must be accompanied by an adult unless otherwise stated.
All partners hold civil liability insurance in accordance with local regulations. However, we recommend taking out personal travel insurance that covers accidents and medical assistance.
Yes, but please make sure to allow enough time between activities for travel. We recommend booking a private transfer or an hourly service to move comfortably between activities.
Popular Questions
Yes. For airport transfers, we automatically monitor your flight information, and the driver will adjust the pickup time in case of delays or early arrivals. You do not need to inform us of minor delays.
Call the 24/7 Customer Support number shown on your Booking Voucher immediately. Our team will help you locate the driver. Do not arrange alternative transportation without contacting us first, or you may lose your right to a refund.
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