Extras

It is an optional add-on that allows you to cancel your booking up to 24 hours before the service and receive a full refund (excluding the cost of the protection itself, which is non-refundable). It is ideal for travelers with uncertain plans.

Yes, you can travel with children. All children and infants count toward the vehicle’s capacity. Child seats are recommended in accordance with local regulations. They may be available as an optional extra for private transfers and hourly services, but they are not available on shuttle services.

Pets are allowed only when an extra Pet Carrier (up to 8kg) is selected and available. Guide dogs are always accepted.

Planned stops must be booked in advance as an “Additional Stop” extra during the booking process.

If you have more luggage than declared at pickup and it does not fit in the vehicle, you must contact Customer Support immediately. We will try to arrange a larger vehicle (subject to availability and an additional charge). If this is not possible or you decline the additional cost, you will need to arrange alternative transport for the excess luggage at your own expense.

You may request an extension from the driver during the service. Extensions are charged per full hour or part thereof according to the applicable rate and are subject to driver availability. Any extension must be approved by IbericaGo.

No, child seats cannot be used on shuttle services, as minibuses or coaches are used and child restraint systems cannot be installed. If you are travelling with children who require a child seat, you must book a private transfer.

1 suitcase with maximum combined dimensions of 125 cm (56 × 45 × 25 cm) and 1 piece of hand luggage per passenger. Additional luggage may be accepted subject to availability and an extra charge.