General
ibericaGo is a digital platform that allows users to book travel services, acting as an intermediary between customers and professional providers. We facilitate the connection with licensed partners who are responsible for delivering the services, covering different modalities such as private transfers, shared transfers, hourly services, and tours or activities.
A private transfer is an exclusive transportation service in which a vehicle with a driver picks you up at a specific location and takes you directly to your destination, with no intermediate stops and no other passengers. The vehicle is entirely private for you and your group.
It is a transportation service where the vehicle (usually a minibus or coach) is shared with other passengers. The driver makes multiple stops to pick up and drop off passengers at different hotels or addresses.
It is the hire of a vehicle with a driver for a specific number of hours. The vehicle is at your disposal to make multiple journeys within a defined geographic area.
They are travel experiences, excursions, guided tours, attraction tickets, or complementary services that you can book through our platform. They are provided by independent local tour operators and may be private or shared.
It is a service available at airports where the driver waits for you inside the Arrivals hall holding a sign with your name and/or IbericaGo. Without this service, the driver will wait at the designated meeting point (usually an airport office, reception area, or similar location).
· Airports: 60 minutes from the actual landing time
· Other locations: 10 minutes from the scheduled pickup time
Additional waiting time must be requested and is subject to an extra charge for each additional 15-minute period.
Yes. For airport transfers, we automatically monitor your flight information, and the driver will adjust the pickup time in case of delays or early arrivals. You do not need to inform us of minor delays.
The time starts from the start time specified in your Confirmation, regardless of whether you arrive on time or late.
Yes, during the booked time you may freely change your itinerary, make multiple stops, and change destinations, as long as you remain within the specified coverage area.
Yes, the driver will wait at each stop. This waiting time is included as long as it remains within the total number of hours booked.
No refund is provided for unused time. The price is charged for the total number of hours booked, regardless of the actual time used.
The service generally includes a specific number of kilometres, as stated in the service description. If the included mileage is exceeded, additional charges will apply per extra kilometre. Some services include unlimited mileage within the defined coverage area.
No, tolls and parking fees are the responsibility of the customer and must be paid directly or reimbursed to the driver. These costs are not included in the price.
No, the driver must remain with the vehicle at all times and cannot leave it to accompany you to meetings, shopping, or visits.
The coverage area (city, region, or zone) is specified in the service description and in your Confirmation. Travel outside this area may not be permitted or may incur additional charges.
Yes, for services lasting more than 4 hours, the driver is entitled to breaks in accordance with labour regulations. These breaks are not deducted from the booked time. For services exceeding 8 hours, additional legal restrictions may apply.
No, stops are not permitted on shuttle services. The route is predefined and cannot be modified.
If you need to make stops, you must book a private transfer for greater flexibility.
No, ibericaGo acts as a booking agent. The local tour operator is solely responsible for the delivery, quality, and safety of the activity.
This varies depending on the activity. Please carefully review the "What’s included" and "What’s not included" sections in the activity description. Generally, the price includes the main service and may also include transport, entrance fees, meals, equipment, and a guide, as specified.
Tips for guides and staff are voluntary and are not included in the price, unless otherwise stated.
Some activities have a minimum age requirement, while others are family-friendly. Please check the requirements in the activity description. Minors must be accompanied by an adult unless otherwise stated.
All partners hold civil liability insurance in accordance with local regulations. However, we recommend taking out personal travel insurance that covers accidents and medical assistance.
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