Support

Call the 24/7 Customer Support number shown on your Booking Voucher immediately. Our team will help you locate the driver. Do not arrange alternative transportation without contacting us first, or you may lose your right to a refund.

For private airport transfers, we automatically monitor your flight and the driver will adjust the pickup time accordingly. For delays longer than 3 hours, the service is subject to supplier availability. We recommend contacting our 24/7 Customer Support as soon as possible.

Although we do not assume responsibility for items left behind, we will make reasonable efforts to help locate them. Please contact Customer Support immediately. If the item is recovered, any shipping or delivery costs will be at your expense.

Modifications to shuttle bookings are very limited. You may only change to another pre-set schedule if availability allows. All modifications are subject to administrative fees.

Generally, hourly services do not include transport to airports, train stations, or ports outside the defined coverage area, unless explicitly stated. Please check with Customer Support for confirmation.